Privacy Policy

1. Introduction

AIpickedup ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI phone agent services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Full name, business name, email address, phone number, and business website.
• Business Details: Industry, call purpose, and common customer questions you provide.
• Call Data: Call recordings, transcripts, and metadata (duration, time, caller ID) generated when the AI agent handles calls on your behalf.
• Usage Data: IP address, browser type, pages visited, and interaction data collected automatically via standard web technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

• Service Delivery: To provide, operate, and maintain our AI phone agent services.
• Demo Requests: To process your demo request and initiate a callback from our AI agent.
• Customer Support: To respond to inquiries and provide assistance.
• Service Improvement: To analyze usage patterns, improve our AI models, and enhance service quality.
• Communication: To send service-related announcements, updates, and promotional materials (where consent is given).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Storage & Security

Your data is stored on secure cloud infrastructure. Demo request submissions are stored via encrypted JSON storage services. We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data only in these circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (e.g., cloud hosting, AI model providers), bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to continued data protection.

6. Your Rights Under PDPA

Under Singapore's PDPA, you have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Withdraw Consent: Withdraw consent for data collection and use, subject to legal and contractual restrictions.
• Data Portability: Request transfer of your data to another organization where technically feasible.

To exercise any of these rights, contact us at hello@aipickedup.asia. We will respond within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Demo request data is retained for up to 12 months after the last interaction unless you request earlier deletion. Call recordings and transcripts are retained per your service agreement.

8. Cookies

Our website uses essential cookies for core functionality (e.g., session management). We do not use tracking cookies for advertising or analytics without your consent. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact:

Email: hello@aipickedup.asia

Data Protection Officer: Available upon request at the above email.